Refund Policy

1. Software License (one-time purchase)

If FusionCue isn’t working out, email support@fusioncue.com within 14 days of purchase and we’ll refund the full license price — no questionnaire, though we’ll gladly try to fix whatever went wrong first if you want us to. Refunds are issued to the original payment method and typically take 5–10 business days to appear, depending on your bank.

When a license purchase is refunded, the license is deactivated on your account and any installed license files stop being valid. Your account itself stays open.

2. Cloud Subscription

You can cancel the Cloud Subscription at any time from your account page; cancelling stops future billing and cloud features remain active until the end of the period you’ve already paid for. Partial-period refunds aren’t offered, except where required by law. If you believe you were billed in error, contact us and we’ll make it right.

3. EU & UK customers

If you’re in the EU or UK, you have a statutory 14-day right of withdrawal for digital purchases, which this policy meets or exceeds. Nothing here limits any rights you have under local consumer law.

4. Chargebacks

Please reach out to us before disputing a charge with your bank — a refund from us is faster than a chargeback investigation, and once a dispute is opened we’re generally unable to issue a refund directly while it’s pending.

5. Questions

Email support@fusioncue.com. See also the Terms of Service and EULA.